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As the nation’s largest manager of non-emergency medical transportation programs for state governments and managed care organizations, LogistiCare improves care coordination for more than 24 million eligible members and their corresponding providers and hospital networks.

LogistiCare and Florida Blue Partner to Address Urgent COVID-19 Food Security Needs

Posted by LogistiCare
in NEMT industry, COVID-19
on May 11, 2020 12:44:33 PM

Transportation program for seniors expands to provide rides to grocery store.

Florida Blue Partnership Grocery Trip Expansion_05-2020

LogistiCare today announced it is expanding its partnership with Florida Blue, the leading health insurer in Florida, by offering select Florida Blue Medicare Advantage members assistance with transportation to the grocery store to ensure members have access to healthy food during the COVID-19 health pandemic.

As the nation’s largest manager of non-emergency medical transportation, LogistiCare manages millions of rides a year to medical appointments for seniors in Florida and across the United States. During this unprecedented crisis, the company is expanding its services and work with Florida Blue, deploying its transportation network for trips to the grocery store. Food security among children and seniors is one of the most significant issues facing communities, and this collaboration will help ensure more people have access to food during these challenging times.  

“We are redefining the way we do business so our members can gain more control over their quality of care.  COVID-19 cannot shut down the lives of our members, especially our country’s most vulnerable Americans,” said Dan Greenleaf, president and CEO of LogistiCare. “We know everyone deserves food on their table, it’s a pillar of health we cannot sacrifice.”

Something that used to be so simple, like a trip to the grocery store, can now be risky for older adults who could potentially be exposed to the virus. Many seniors have no access to transportation, or are without family, friends and caretakers who might provide a ride or pick up groceries.  For those who have no other way to access food, this program ensures they will not go hungry. Using masks and taking extraordinary safety precautions is highly recommended.

Starting April 27, 2020, Florida Blue members in select Medicare Advantage plans, who are already eligible for LogistiCare medical transportation services, can qualify for up to three rides a month to the grocery store in the same safe and reliable manner they have come to depend upon. 

LogistiCare will dispatch its certified drivers for grocery store bookings in the same manner as healthcare appointments, ensuring the most fragile and elderly members have specially-trained drivers. In addition, each vehicle will be sanitized in compliance with strict essential business guidelines from the Centers for Disease Control and Prevention (CDC).

Immediate food needs are met as opposed to delivery apps that may have a lag time of days due to high demand.

This new offering directly aligns with Florida Blue’s mission to help people and communities achieve better health, as well as Florida Blue’s priority during this public health crisis to support its members.

“Florida Blue understands our members are facing a great deal of uncertainty and need support during these unprecedented times,” said Kathy Feeny, president of Florida Blue Medicare. “This offering exemplifies how our company takes a holistic approach to health by offering solutions to fit our members’ unique needs.”

While many hospitals and doctors are treating patients with COVID-19, patients with other health challenges and chronic conditions still need care. Many patients are turning to virtual health for support via technology. In addition to taking steps to protect themselves from the risk of COVID-19, seniors need to ensure they do not feel isolated, that they are taking any regular medications, and that they monitor any ongoing medical issues. Proper nutrition is more important than ever, and this effort helps members get healthy and stay healthy, even during this period of physical distancing.

“This is a shift in our thinking that healthcare and well-being doesn’t always happen at the hospital,” said Monica Rivera MD MPH, vice president of Growth and Business Development at LogistiCare. “This is breaking the paradigm and reimagining the healthcare space because there’s a need and frankly it’s just the right thing to do. This partnership is exactly why I joined LogistiCare as a public health professional.”

LogistiCare is an innovative healthcare transportation company that partners with rideshare providers certified by Centers for Medicare & Medicaid Services (CMS) to facilitate 60+ million rides each year to and from healthcare-related appointments and services.  This expansion, to include grocery trips, is a first of its kind for the company. 

About Florida Blue

Florida Blue, Florida’s Blue Cross and Blue Shield company, has been providing health insurance to residents of Florida for 75 years. Driven by its mission of helping people and communities achieve better health, the company serves more than 5 million health care members across the state. In total, Florida Blue and its affiliated companies serve 27 million people in 35 states. Headquartered in Jacksonville, Fla., it is an independent licensee of the Blue Cross and Blue Shield Association.


About Providence Service Corporation and LogistiCare

LogistiCare, a wholly owned subsidiary of The Providence Service Corporation, is the nation’s largest manager of non-emergency medical transportation (“NEMT”) programs for state government agencies and managed care organizations. LogistiCare’s services include NEMT ride management, call center management, transportation provider network development and credentialing, and vendor administration. LogistiCare is focused on providing access to convenient, cost-effective, safe and reliable transportation. LogistiCare delivers tech-enabled solutions that provide enhanced functionality, stronger network performance, streamlined workflow processes, and higher overall system efficiency. Annually LogistiCare manages over 63 million trips for more than 24 million eligible riders in 50 states and the District of Columbia. For more information about LogistiCare, visit

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