Sutter Health | Aetna Continues Innovation Through Anytime Access

Addition of LogistiCare | Circulation ride services expands members’ access to care.

SAN FRANCISCO – March 10, 2020 - (BUSINESS WIRE) - Sutter Health | Aetna is providing transportation solutions powered by LogistiCare | Circulation through its new anytime, anywhere access features.

LogistiCare | Circulation, an innovative technology enabled healthcare service company, partners with rideshare providers to facilitate rides to and from healthcare-related appointments and services. Members can request rides through Sutter Health | Aetna’s new care navigation service provided through Docent Health.

Last year millions of patients nationwide missed their medical appointments due to transportation issues, according to a report by Medbridge Transport, a company that provides transportation services to ambulatory surgery centers.

“Breaking down transportation barriers can help reduce the number of missed healthcare appointments and relieve concerns for members and their families who will now have convenient options for roundtrip service,” said Steve Wigginton, Sutter Health | Aetna CEO. “This relationship furthers our commitment to improving quality and affordability and creating a differentiated member experience in Northern California.”

LogistiCare | Circulation is the fourth partner to join Sutter Health | Aetna’s anytime, anywhere access features, which include the following:

• 98point6, a text-based app virtual doctor visits service that provides virtual doctor visits to members 24/7, with text, phone and video options.
• Heal, a service that brings a “doctor to your door” to provide primary, urgent and preventive care services, seven days a week, from 8 a.m. to 8 p.m.
• Docent Health, a concierge service that helps members navigate the network of care, care options and resources.

“Our company is deeply rooted in the belief that no one should be unable to get the care they need to be healthy and happy simply because they can’t get a ride,” said Dan Greenleaf, LogistiCare | Circulation CEO. “Partnerships like this enable us to increase the number of lives changed as a result of the accessibility to healthcare services. We are all fortunate to live in a time when technology like ours assists in making that happen.”

The new Sutter Health | Aetna anytime, anywhere access features are the latest addition to our performance network. Additional plan features include a 24/7 nurse line, an online portal, Sutter Walk-In Care locations, urgent care, CVS Minute Clinics and pharmacies, Sutter Health video visits, behavioral health support and mail-order prescriptions.

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