Your Partner in Care
Better health through better coordination

COORDINATING CARE

There are a plethora of benefits that result when we partner in scheduling. For health care providers, coordinating care ensures patients arrive – as scheduled, with fewer missed appointments and scheduling mishaps. If we can get patients there, we have a better chance of improving their health conditions. For members, their transportation is scheduled in tandem with their health care appointments saving them time, which means getting care is easier for them. For patients who aren’t eligible for transportation but need the service, facilities can obtain contracted transportation from us directly.

 “I have found that everyone at LogistiCare is pleasant, professional & very efficient in providing quality services. Our dialysis unit, Branson Dialysis, has a representative who is designated specifically to our facility, which enhances communication and services between LogistiCare and Branson Dialysis.”

 

Vicki Plumlee, Director of Clinics
Elk River Health Services, Inc.

BENEFITS

Patient Experiences Skyrocket When You Work With Us

ACCOMMODATING
YOUR SCHEDULE

 

We ensure that the members scheduled for critical appointments arrive in a timely manner, helping optimize the use of both the physician’s and facility’s time. If schedules need to shift, please call us and we’ll accommodate any changes requested. We proactively reach out to medical facilities to verify holiday schedules. We do the same for a pending disaster, such as an approaching snow storm. We’ll make sure you are open and confirm your schedule, so patients aren’t at risk.

SCHEDULING STANDING
ORDERS IS EASY

 

Our user friendly and customized process makes scheduling standing order (recurring) trips easy for multiple patients and simplifies eligibility and compliance steps. We’ll verify eligibility on the day the multiple trip requests are made, and then every month thereafter throughout the duration of the order.

PUTTING YOUR PATIENTS
IN GOOD HANDS

 

Beyond the day-to-day management of recurring care appointments, LogistiCare is known for the personal attention provided for dialysis and other highly sensitive trips. In most cases, we assign the member to the same transportation provider for these recurring trips, allowing them to build a relationship and establish a routine that builds trust and leads to higher satisfaction for both the patient and the practitioner.

ASSIGNING THE RIGHT LEVELS
OF SERVICE TOGETHER

 

On a regular basis, we verify with your facility that the participant attended the appointments as scheduled. If an assigned level of service is in question, we’ll work directly with you. This step eliminates non-medically trained personnel from making medical decisions, reduces fraud and abuse, and applies state program guidelines consistently.

WE MAKE IT EASY

BOOKING PATIENT RIDES

Enjoy the convenience and flexibility of scheduling patient trips online, any time, through our Facilities Services Portal. Sign in to manage patient profiles, schedule trips, view reservations, and more.

ORDERING HOSPITAL DISCHARGES

Discharge hospital staff now have the ability to request our transportation services through their system without placing a call or having to log into the facilities services portal. They can utilize the streamlined process (the check of a box) to electronically notify LogistiCare of impending discharges. Our LogistiCAD system integrates with hospital care transition software, which means we are notified of a discharge automatically. To increase hospital staff efficiency, we ensure timely pickup of discharged patients and keep lines of communication open with hospital staff along the way.

NEED A FORM?

If you have additional questions or need to download forms that are specific to your state (medical justification / policies and procedures / preferred provider / etc.), please visit our facility information page which provides information and relevant documentation on a state by state basis.

 

STATE BY STATE FORMS

NEED TO REPORT A CONCERN OR SEND ACCOLADES?

If the quality of service experienced is ever less than desired, we want to know right away. Our WeCare feedback system ensures your questions or concerns are escalated to the right person quickly. We have terrific relationships with facilities across the country. So let us know when a driver or a staff member exceeds your expectations as well. Its far more likely to occur.

 

WE CARE. TELL US.

“We appreciate your willingness to explore suggestions. We greatly appreciate your willingness to meet with us to openly discuss and resolve the challenges that our providers have experienced, and we look forward to continuing to work with you and our members to ensure the best possible services for individuals in need.”

—Debra Wentz, Ph.D. Chief Executive Officer, New Jersey Association of Mental Health and Addiction Agency

TRAINING AND SUPPORT

For better coordination, you need collaboration.

We work collaboratively with health care professionals to provide education about non-emergency transportation and how to use our facilities services portal in the most efficient way. This not only gives facilities important information on what’s available and how to access services, but also informs us about the current needs of our health care professionals, hospitals, and clinics. The training, tools and support you need to get started is all part of our outreach to health care professionals. Together, we can improve patient health.

MONTHLY WEBINARS

Informational webinars are provided to: train health care professionals on using the facilities portal, discuss processes, and introduce new technology advancements. Webinars run for 30 minutes and allow 15 minutes for questions and answers.

FACILITIES SERVICES PORTAL

Through our dedicated web portal and online scheduling platform, facilities have easier and more convenient access to transportation scheduling and patient profiles.

DEDICATED OUTREACH COORDINATOR

Facilities have a dedicated care coordinator, who supports them and serves as their single point of contact no matter their needs.

 “Your team has been responsive to concerns, diligent in providing services, and courteous in customer relations. We have benefited from your Chat and Chew sessions and your visits to our center as we gain knowledge of your processes, guidelines, and staff.”

 

Paul Boyd, MS CAADC
Outpatient Substance Use and Older Adult Care

Elk River Health Services, Inc.

Compassion. Accuracy. Reliability. Efficiency. The support we provide makes all the difference.LogistiCare, a wholly owned subsidiary of The Providence Service Corp. (Nasdaq: PRSC), is the nation's largest provider of non-emergency medical transportation programs for state governments and managed care organizations. A long-time advocate for access to care, the company also supports integrated health care programs that better care coordination efforts, improve outcomes, and ultimately reduce costs.

Copyright © 2016 LogistiCare Solutions, LLC. All rights reserved.
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