TripCare is your one stop solution for managing patient transportation. In TripCare, you are able to view all the trips scheduled to your facility for any specified day. TripCare’s dashboard allows you to manage trip requests, reservations, and know which transportation provider is assigned to each reservation. Use TripCare for all your patient transportation needs and consider it done.
LogistiCare is your partner in care and we have technology to help you coordinate patient transportation.
Learn more about TripCare below:
There are a plethora of benefits that result when we partner in scheduling. For health care providers, coordinating care ensures patients arrive – as scheduled, with fewer missed appointments and scheduling mishaps. If we can get patients there, we have a better chance of improving their health conditions. For members, their transportation is scheduled in tandem with their health care appointments saving them time, which means getting care is easier for them. For patients who aren’t eligible for transportation but need the service, facilities can obtain contracted transportation from us directly.
“I have found that everyone at LogistiCare is pleasant, professional & very efficient in providing quality services. Our dialysis unit, Branson Dialysis, has a representative who is designated specifically to our facility, which enhances communication and services between LogistiCare and Branson Dialysis.”
Vicki Plumlee, Director of Clinics
Elk River Health Services, Inc.
Patient Experiences Skyrocket When You Work With Us
Enjoy the convenience and flexibility of scheduling patient trips online, any time, through our Facilities Services Portal. Sign in to manage patient profiles, schedule trips, view reservations, and more.
Discharge hospital staff now have the ability to request our transportation services through their system without placing a call or having to log into the facilities services portal. They can utilize the streamlined process (the check of a box) to electronically notify LogistiCare of impending discharges. Our LogistiCAD system integrates with hospital care transition software, which means we are notified of a discharge automatically. To increase hospital staff efficiency, we ensure timely pickup of discharged patients and keep lines of communication open with hospital staff along the way.
If you have additional questions or need to download forms that are specific to your state (medical justification / policies and procedures / preferred provider / etc.), please visit our facility information page which provides information and relevant documentation on a state by state basis.
If the quality of service experienced is ever less than desired, we want to know right away. Our WeCare feedback system ensures your questions or concerns are escalated to the right person quickly. We have terrific relationships with facilities across the country. So let us know when a driver or a staff member exceeds your expectations as well. Its far more likely to occur.
“We appreciate your willingness to explore suggestions. We greatly appreciate your willingness to meet with us to openly discuss and resolve the challenges that our providers have experienced, and we look forward to continuing to work with you and our members to ensure the best possible services for individuals in need.”
—Debra Wentz, Ph.D. Chief Executive Officer, New Jersey Association of Mental Health and Addiction Agency
We work collaboratively with health care professionals to provide education about non-emergency transportation and how to use our facilities services portal in the most efficient way. This not only gives facilities important information on what’s available and how to access services, but also informs us about the current needs of our health care professionals, hospitals, and clinics. The training, tools and support you need to get started is all part of our outreach to health care professionals. Together, we can improve patient health.
Informational webinars are provided to: train health care professionals on using the facilities portal, discuss processes, and introduce new technology advancements. Webinars run for 30 minutes and allow 15 minutes for questions and answers.
Through our dedicated web portal and online scheduling platform, facilities have easier and more convenient access to transportation scheduling and patient profiles.
Facilities have a dedicated care coordinator, who supports them and serves as their single point of contact no matter their needs.
“Your team has been responsive to concerns, diligent in providing services, and courteous in customer relations. We have benefited from your Chat and Chew sessions and your visits to our center as we gain knowledge of your processes, guidelines, and staff.”
Paul Boyd, MS CAADC
Outpatient Substance Use and Older Adult Care
Elk River Health Services, Inc.