Our Response

LogistiCare appreciates the trust tens of thousands of people place in the hands of our employees and our transportation provider partners daily for their non-emergency medical transportation needs.  Their health and safety is our first priority.  This is why we wanted to share an update on our actions related to the current situation with COVID-19 (the coronavirus).

We are actively monitoring the situation and taking the precautionary steps as recommended by the Centers for Disease Control (CDC) and the World Health Organization (WHO). 

Some of the actions we have taken include the following:

  • We have provided our network providers detailed information for vehicle sanitation based upon CDC guidance. These sanitation protocols are recommended as standard practice, but are also specifically approved by the CDC for the COVID-19 coronavirus. 
  • We will work with all riders to reschedule any non-critical trips.
  • We will coordinate with the local Emergency Medical Services (EMS) for transportation of anyone confirmed with the coronavirus infection.
  • We are prepared to initiate standard Disaster Recovery protocols in local markets, as necessary, to proactively engage with dialysis clinics, chemotherapy providers, methadone clinics, and other providers of life-sustaining and critical services to accommodate any modified hours of operation or reduced staffing/treatment capacity. Initial preparatory outreach to these providers has already begun.
  • As in other natural disasters and inclement weather events, our local operations staff in each state will coordinate with designated state and local Emergency Management Authorities to facilitate transportation for those critical healthcare needs.

Transparency is always important to us, but especially in times like these.  We will work to keep everyone we serve informed as the situation evolves.

To help reduce your risk of contracting COVID-19 (the coronavirus) and slow the spread of the illness, WHO recommends the following:

  • Clean hands with soap and water or alcohol based hand rub
  • Cover nose and mouth with flexed elbow or tissue when coughing and sneezing. Dispose of tissue immediately
  • Avoid close contact with anyone with cold or flu-like symptoms
  • Stay home when sick
  • Frequently clean touched surfaces and objects

If you are experiencing symptoms such as fever, cough, or shortness of breath, please see your doctor. 

Learn More

Check out these additional resources and updates related to our response to COVID-19.

Video: CEO Message


Hear from our CEO, Daniel E. Greenleaf about our response to the COVID-19 situation.

Our General Counsel, Kathryn Stalmack also shares a message about our efforts to ensure our employees can safely continue their incredible work that saves the lives of our members. VIEW VIDEO

And hear from our Vice President of Growth, Monica Rivera, MD, MPH as she expresses our gratitude to all the first responders and explains how we are transforming our business model in ground-breaking ways. VIEW VIDEO

Call Contact Center

icon-call-centerTo scheduled, change or cancel a trip, please call the contact center. For specific concerns about how COVID-19 may impact personal transportation, we encourage those individuals to contact their health plan. 

Additional Questions


If you have any other questions or concerns, please visit our COVID-19 Contact Us page.

Service Updates


Get an update on the current status on the services we provide by visiting our Service Updates page.

Government Resources


If there are questions regarding COVID-19 and understanding more, please visit the Centers for Disease Control and Prevention and World Health Organization.