Ensuring members get there with ease
Managing NET programs cost effectively with the utmost care
ACCESS TO HEALTH CARE
In order to take advantage of your health care benefit you need to get to your doctor’s appointment. Both state governments and Managed Care Organizations (MCOs) know that overall health care costs go down when people have appropriate access to health care. Transportation can bridge the gap. LogistiCare helps keep people healthy by getting them there. States and MCOs hire us to manage their non-emergency medical transportation (NET) programs efficiently, coordinating with drivers, health care professionals, social workers, families and agencies. LogistiCare administers all the logistics of the program as a manager; putting the needs of members first.
There are a variety of ways to get there.
FISCAL DISCIPLINE & CONFIDENCE
65M trips managed
24M eligible members served
41 States + District of Columbia
MEMBERS AT THE CENTER
5000+ Transportation Providers
30+ Operation Centers & Regional Offices
HERE ARE THE BASICS
Members, families, social workers, and health care professionals all book rides via our online reservation portals or call centers. LogistiCare ensures eligibility and schedules the most appropriate transportation provider to meet their needs.
Drivers pick members up at their homes, take them to their appointments and bring them home in a timely manner. If that ride doesn’t happen to the member’s satisfaction, we care, and will assign a staff member to help. More often than not drivers go above and beyond the call of duty.
LogistiCare monitors the ride as it is taking place via a number of safety measures, including GPS tracking and random curbside checks by field monitors. Good quality means ensuring the ride happens as intended. Vigilant monitoring is key to that effort.
State agencies and advocacy groups often turn to LogistiCare to help them solve community health care challenges and create better outcomes for members. We make it easy for state agencies and MCOs to pull population reports via their own portals so information is at the ready.
THE LOGISTICS: A CIRCLE OF COORDINATED CARE
working with state agencies, managed care organizations, transportation providers, and health care professionals
Coordinated care is a logistical endeavor. While some members visit the same lab for dialysis treatments three times a week, other members may need assistance from multiple health care professionals. As a transportation manager truly committed to serving members with compassion and excellence, we work with all these organizations and more to make sure that members get where they need to go in a timely, safe, and cost-effective manner.