LogistiCare began managing Medicaid non-emergency medical transportation (NEMT) for about 467,000 Mississippi recipients in November 2006 under a contract with the Division of Medicaid.
LogistiCare's selection by Mississippi inaugurated the state's adoption of a full-risk, capitated broker model to help contain NEMT program costs.
LogistiCare's Mississippi call center/network operations center is located in Jackson and employs 42 customer service representatives, managers and other NEMT professionals.
LogistiCare also operates a regional office in Oxford. It has a staff of 11. The office gives LogistiCare an additional presence in the state, enabling us to be closer to more of the eligible recipients we serve.
Quality Assurance
LogistiCare believes in being proactive in our efforts to ensure quality. We are committed to a never-ending quality improvement program, constantly monitoring service through third-party customer survey research and community feedback. We track and respond to all complaints in a thorough and timely manner. A commitment to collecting reliable performance data and ensuring quality performance by our personnel, as well as by local transportation providers, is one more way we stand apart from other companies in the transportation network management industry.
Excellence. Integrity. Community.
LogistiCare is a company of caring people who strive for excellence and integrity. Through our contributions and strong community involvement, we strive to be a positive influence in the communities in which we operate. On a corporate level, LogistiCare is actively involved with local organizations as well as with national organizations that serve the same clients as LogistiCare.
