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Back to Operations Map
- LogistiCare operates six regional offices (Bedford, Charlottesville, Herndon, Norfolk, Norton and Richmond) and a network operations center/call center in Norton.
- The company employs 106 people.
- Clients include the Virginia Department of Medical Assistance Services, Anthem BlueCross BlueShield and AMERIGROUP.
- More than 290 local transportation companies participate in our transportation network.
- The Norton call center handles more than 3 million trips annually for 455,000 people requiring specialized transportation.
- The Norton call center also handles call intake for the company's Delaware and Ohio operations.
- Locating the call center in Norton has helped produce a significant, positive economic impact to the city and surrounding communities.
- In December 2002, LogistiCare expanded its role in the commonwealth from managing three regions to assuming responsibility for the entire state. It made this transition in five days, a massive implementation effort to sustain healthcare access for Medicaid recipients.
VA Fact Sheet
VA Case Study
LogistiCare believes in being proactive in our efforts to ensure quality. We are committed to a never-ending quality improvement program, constantly monitoring service through third-party customer survey research and community feedback. We track and respond to all complaints in a thorough and timely manner. A commitment to collecting reliable performance data and ensuring quality performance by our personnel, as well as by local transportation providers, is one more way we stand apart from other companies in the transportation network management industry.
LogistiCare is a company of caring people who strive for excellence and integrity. Through our contributions and strong community involvement, we strive to be a positive influence in the communities in which we operate. On a corporate level, LogistiCare is actively involved with local organizations as well as with a number of national organizations that serve the same clients as LogistiCare.
Freda Smith
General Manager
E-mail: fredas@logisticare.com
Biography
Central Business Office
Richmond
866-810-8305
Regional offices:
Forest
866-254-5409
Charlottesville
866-782-8686
Herndon
866-216-7870 Main
866-707-3761 Reservations
Norfolk
866-886-3940
Norton (also a Network Operations Center)
866-809-4620 Main
866-386-8331 Reservations
Richmond
866-810-8305
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