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Terms & Conditions

The following terms and conditions (“Terms and Conditions”) apply to your visit to and your use of:

  • LogistiCare Solutions, LLC’s (“LogistiCare’s”) websites at logisticare.com (collectively, the “Site”), including:

logisticare.com
memberinfo.logisticare.com
member.logisticare.com
facilityinfo.logisticare.com
facility.logisticare.com
transportationco.logisticare.com

The LogistiCare Trip Manager™ Mobile Application (the “Application”)

All works of authorship, information content, functional components, and material appearing on or contained in the Site or the Application (the “Content”)

The Content is furnished to you for your personal use of LogistiCare’s processes for the arrangement and coordination of non-emergency medical transportation (the “Services”). Non-emergency medical transportation (NEMT) is a benefit provided under certain government programs and offered by some insurance plans and managed care organizations. By requesting or otherwise participating in the Services through the Site and/or the Application, you certify that the information you provide to LogistiCare is current, accurate and complete. You further certify that your request for, or other participation in, the Services is permitted under the terms of the NEMT benefit provided by the relevant program or plan, and is not fraudulent, wasteful, or abusive.

Please read these Terms and Conditions carefully before continuing on the Site and/or downloading the Application. By accessing, viewing, or using the Content available on or through the Site and/or the Application, you, individually and on behalf of any person, organization, entity, or employer for which you are acting, acknowledge that you have read and understand these Terms and Conditions, agree to them, and intend to be legally bound by them. If you do not agree to these Terms and Conditions, you are not granted permission to use the Site or the Application and must exit the Site immediately and refrain from using the Application. LogistiCare may change these Terms and Conditions at any time. You are responsible for reviewing these Terms and Conditions for any changes each time you visit the Site or use the Application. Any changes to these Terms and Conditions are effective as to any visitor who has visited the Site or used the Application before the changes were made.

Proprietary Rights

The Content is protected by law, including but not limited to United States copyright law. Except as explicitly stated on the Site or the Application, the entirety of the Content (including, without limitation, data, illustrations, graphics, audio, video, photographs, pictures, illustrations, recordings, drawings, sketches, artwork, images, text, forms, source code and look and feel attributes) are LogistiCare’s proprietary, copyrighted works, all rights reserved. LogistiCare also owns copyrights in the Site and the Application as a collective works and compilations, and in the selection, coordination, arrangement, organization, and enhancement of the Content.

Removing or altering any copyright notice or any other proprietary notice on any Content is strictly prohibited. Any commercial use of any Content, in whole or in part, without the prior written consent of LogistiCare, is prohibited. Other actions that are prohibited without LogistiCare’s prior, written consent include reproducing, distributing, performing, displaying, preparing derivative works based upon, framing, capturing, harvesting, or collecting of, or creating of hypertext or other links or connections to, any Content or any of LogistiCare’s other proprietary information.

Subject to your compliance with these Terms and Conditions, LogistiCare grants you a limited, non-exclusive, non-transferable license to view, download and print a copy of the Content on any single computer or other device, for purposes of learning about, evaluating, or using LogistiCare’s or its subcontractors’ Services. You have no right to sublicense or otherwise assign the rights granted by this section.

The trade names, trademarks, service marks, symbols, slogans, and logos appearing on the Site and in the Application (the “Marks”) are proprietary to LogistiCare or its subcontractors. Use or misuse of the Marks without LogistiCare’s or the respective Mark owner’s prior written consent is expressly prohibited.

You agree that you will not use the Site or the Application in any unlawful manner or in a manner which promotes or encourages illegal activity, including without limitation infringement of proprietary rights or fraud. You further agree that when using the Site or the Application, you will not attempt to gain unauthorized access to the any networks, servers or computer systems connected to the Site or the Application, and you will not modify, adapt, translate or reverse engineer any part of the Site or the Application except to the extent permitted by these Terms and Conditions and applicable law.

Third Party Products and Services

Parties other than LogistiCare may provide products or services on the Site and in the Application. LogistiCare expressly disclaims any and all responsibility for the quality of products or services provided by or advertised by these third parties.

Additionally, the Site and the Application may, from time to time, contain links to other websites for the convenience of users in locating information, products, or services that may be of interest. These websites are maintained by organizations over which LogistiCare exercises no control, and LogistiCare expressly disclaims any and all responsibility for the content and accuracy of any information, or the quality of products or services provided by or advertised on these third party websites.

Informational Purposes Only

The material on the Site and in the Application is provided for informational purposes only. No information, services, or materials offered by or through the Site or the Application should be construed as or understood to be medical or transportation advice or recommendations. None of the information on the Site or in the Application will be used to diagnose or treat any health issue, problem or condition.

Securities Information

The Site, the Application and the Content do not constitute an offer or a solicitation of an offer for the purchase or sale of any securities. The Site and the Application may contain information and press releases about LogistiCare, and although this information was believed to be accurate as of the date it was prepared, LogistiCare disclaims any duty or obligation to update such information. To the extent that any information is deemed to be a “forward looking statement” as defined in the rules and regulations of the Securities Act of 1933, as amended, such information is intended to fit within the “safe harbor” for forward looking information and is subject to material risk factors which may or may not be disclosed by LogistiCare.

Communications with LogistiCare through the Site or the Application

LogistiCare welcomes your stories, comments, feedback and suggestions about how to improve our Services, the services provided by LogistiCare’s subcontractors, the Site and the Application. By transmitting any suggestions, information, data, material, or other content (collectively, “Submissions”) to LogistiCare, you automatically grant LogistiCare the royalty-free, fully paid-up, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, redistribute, transmit, perform and display any or all of such Submissions (in whole or part) throughout the universe and to incorporate such in other works in any form, media, or technology now known or later developed for the full term of any rights that may exist in such Submissions. Further, LogistiCare is free to use any ideas, concepts, methods, know-how, techniques, and processes contained in any Submissions you send to us through the Site or the Application for any purpose whatsoever, including, but not limited to, creating and marketing products, information, or services using such information.
As an alternative to communicating with LogistiCare electronically, you may contact LogistiCare by regular mail at 1275 Peachtree Street, 6th Floor, Atlanta, GA 30309, by telephone at (404) 888-5800  or (800) 486-7647 , and by facsimile at (404) 888-5999 .

Privacy Policy

LogistiCare’s Privacy Policy describing LogistiCare’s online information gathering, security and dissemination practices with respect to the Site and the Application is incorporated into these Terms and Conditions by reference, as if set forth fully herein. Click here to view the Privacy Policy.

Disclaimer of Warranty and Liability

The site, the application, the content on and in and made available through the site or the application, and the services and information offered in connection with the site and the application, are made available “as is” and “with all faults.” Use of the site and the application is entirely at your own risk and subject to all applicable local, state, national and international laws and regulations.

Without limiting anything in these terms and conditions or otherwise, LogistiCare and its sub-contractors will not be liable for any loss resulting from failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses, unauthorized access, theft, operator errors, severe weather, earthquakes, natural disasters, strikes or other labor disputes, wars or governmental restrictions.

LogistiCare makes no representations or warranties, and disclaims all representations and warranties, with respect to the site, the application, the content on and in and made available through the site or the application, and the services and information offered in connection with the site and the application, express or implied, written or oral, arising from course of dealing, course of performance, usage of trade, or otherwise, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, accuracy, systems integration, non-interference, quality, title, and non-infringement. You assume the entire risk as to satisfactory quality, performance, accuracy, and effort with regard to any and all content on and in and made available through the site and/or the application.

LogistiCare will not be liable for any special, indirect, incidental, consequential, exemplary, extra-contractual, or punitive damages of any kind whatsoever, including, without limitation, lost revenues or lost profits, which may or do result from the use of, access to, or inability to use the site, the application, the content on and in and made available through the site or the application, or the services and information offered in connection therewith, regardless of legal theory, whether or not any party had been advised of the possibility or probability of such damages, and even if the remedies otherwise available fail of their essential purpose. Under no circumstances will the total liability of LogistiCare to you or any other person or entity in connection with, based upon or arising from the site, the application, the content on and in and made available through the site or the application, or the services and information offered in connection therewith exceed the price paid by you for use of the site or application.

Corrections and Changes

LogistiCare endeavors to keep the Site, the Application, and the Content up to date. Without limiting anything else in these Terms and Conditions or otherwise, LogistiCare is not responsible for any errors or omissions on the Site, or in the Application or the Content. LogistiCare may make changes to the Site, the Application or the Content, or to the information or Services made available in connection with the Site or the Application, at any time with or without notice, and LogistiCare makes no commitment to update the Content. LogistiCare reserves the right to terminate your access to the Site and/or the Application in the event that you violate these Terms and Conditions or for any reason whatsoever, or for no reason, with or without notice, in addition to any and all other remedies available at law or in equity.

Indemnification

You agree to indemnify and defend LogistiCare and its directors, officers, employees, agents, partners, and contractors (“LogistiCare Indemnitees”) against all actions, suits, and other proceedings of third parties arising out of or incurred in connection with your use of the Site or the Application, your fraud, violation of law, or willful misconduct, or any breach by you of these Terms and Conditions (“Claims”). You agree to indemnify and hold LogistiCare Indemnitees harmless from and against all judgments, losses, liabilities, damages, costs, and expenses (including without limitation, reasonable attorney’s fees and attorney’s disbursements) arising out of or incurred in connection with such Claims. You will have the right to control the defense and settlement of any Claims for which you are obligated to defend, but the LogistiCare Indemnitees will have the right to participate in such Claims at their own cost and expense. You may not settle any Claim without LogistiCare’s prior consent, which consent will not be unreasonably withheld. Your liability under this section will be reduced to the extent that you are actually prejudiced by the LogistiCare Indemnitees’ failure to give notice promptly after the LogistiCare Indemnitees learn of such Claims.

Governing Law and Jurisdiction

These Terms and Conditions, including, without limitation, the Privacy Policy, represent the entire agreement between you and LogistiCare with respect to the subject matter hereof, and supersede any and all prior and contemporaneous written and oral representations, understandings, and agreements, express and implied, and will be governed by and construed in accordance with the laws of the State of Delaware without reference to its conflict of law rules. By accessing, viewing, or using the Site, the Application or the Content, you consent to the jurisdiction of the federal and state courts presiding in Atlanta, Georgia, and agree to accept service of process by mail and hereby waive any and all jurisdictional and venue defenses otherwise available. The Site and the Application are controlled and operated by LogistiCare from its offices within the United States. LogistiCare makes no representation that the Site, the Application, or the Content is appropriate or available for use in any particular location or territory, and access to the Site, the Application, or the Content from locations or territories where it is illegal is prohibited.

Miscellany

LogistiCare’s waiver or failure to exercise in any respect any rights provided in these Terms and Conditions will not be deemed a waiver of such rights in the future or a waiver of any of other rights established under these Terms and Conditions. Headings used in these Terms and Conditions, including, without limitation, the Privacy Policy, are for reference only and do not affect the interpretation of these Terms and Conditions or the Privacy Policy.

Nondiscrimination / Language Access Notice under Section 1557 of the Affordable Care Act

LogistiCare Solutions, LLC complies with applicable Federal civil rights laws and does not discriminate based on race, color, national origin, age, disability, or sex. LogistiCare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

LogistiCare provides free language interpreter services to people whose primary language is not English. If you need these services, please visit our Nondiscrimination/Language Access page

Compassion. Accuracy. Reliability. Efficiency. The support we provide makes all the difference.LogistiCare, a wholly owned subsidiary of The Providence Service Corp. (Nasdaq: PRSC), is the nation's largest provider of non-emergency medical transportation programs for state governments and managed care organizations. A long-time advocate for access to care, the company also supports integrated health care programs that better care coordination efforts, improve outcomes, and ultimately reduce costs.

Copyright © 2016 LogistiCare Solutions, LLC. All rights reserved.
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