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LogistiCare Names Richard Boland, Jr. as Chief Operating Officer
Industry veteran with decades of experience in transportation and logistics adds new depth to corporate leadership team
Globe Newswire | June 19, 2018
ATLANTA, GA – LogistiCare, the nation’s largest non-emergency medical transportation (NEMT) broker, today announced Richard Boland, Jr. has joined the company as chief operating officer.
He will be responsible for oversight and leadership of internal operations across LogistiCare’s 39-state network and ensuring operations meet goals and best practice standards for quality, efficiency and financial performance. Boland will play a major role in assuring the company continues to provide superior member experiences and maintains best-in-class client relationships.
“Rich is a professional with the skillset and proven leadership abilities that will be especially critical in helping us achieve operational excellence,” said CEO Jeff Felton. “We are working on a range of critical initiatives within our operations associated with our transportation provider network and our contact centers all to ensure that we are delivering a superior experience for the members and clients we serve. I am confident he will play a central role in defining strategy and leading effective implementation and predictable execution of the program elements.”
Boland brings a wealth of applicable business knowledge built during a 35-year career that saw him rise through the ranks into executive leadership. Most recently, he served as president and CEO of Atlanta-based BeavEx Corp., a leading national provider of time-critical, same-day business transportation and logistics services. Under his leadership, BeavEx engaged in an ambitious transformation agenda that optimized operations and enhanced the quality of services leveraging a proprietary technology platform, resulting in significant enhancements in both financial performance and customer experience.
LogistiCare Names Andres Salinas as Senior Vice President of Program and Process Management
Veteran management executive joins largest non-emergency medical transportation broker
Globe Newswire | May 31, 2018
ATLANTA, GA – LogistiCare, the nation’s largest non-emergency medical transportation (NEMT) broker, today announced Andres Salinas has joined the company as senior vice president of program and process management. In this newly created role, he will be responsible for oversight and execution of enterprise program management, operational improvement and process initiatives.
Salinas joins LogistiCare from MCIC Vermont, a specialty insurance company which provides medical professional and general liability insurance coverage and risk management services to academic medical center subscribers and its various affiliated entities, employees and physicians. As vice president of the enterprise program management office at MCIC Vermont, Salinas led a team responsible for the prioritization, planning and execution of the portfolio of critical enterprise programs.
“Andres will be focused on building LogistiCare’s program and process capabilities to drive operational excellence and predictable execution strategies for both internal and in support of the customer experience,” said CEO Jeff Felton. “He has a proven record of measurable results partnering with business executives in multiple industries and functions to improve operational efficiencies and effectiveness.”
LogistiCare and National Kidney Foundation Join to End Kidney Disease
Annual Atlanta Kidney Walk at Atlantic Station raised funds for patients throughout the state
Globe Newswire | May 22, 2018
ATLANTA, GA – The National Kidney Foundation of Georgia hosted the 2018 Atlanta Kidney Walk on Saturday, May 19 at Atlantic Station in Midtown Atlanta. Thousands of people, who either have kidney disease or a connection to someone afflicted by the illness, came together to share experiences and support for Georgia kidney patients.
Dialysis patients, organ transplant recipients and donors, medical professionals, families and friends walked side by side, raising awareness for what is considered a silent killer. It’s estimated that one in seven American adults have chronic kidney disease.
LogistiCare, the nation’s largest non-emergency medical transportation broker, partnered with the National Kidney Foundation as the presenting sponsor of the 2018 Atlanta Walk. Over 200 local employees, family and friends registered. The organization is also a participant in more than two dozen kidney walks this year in cities throughout the U.S. In 2017 LogistiCare managed nearly 13 million trips to dialysis appointments; that is nearly 20% of gross trips.
LogistiCare Names Neil Singer Chief Technology Officer
Proven technology leader to provide long-term strategic direction
Globe Newswire | May 1, 2018
ATLANTA, GA – LogistiCare, the nation’s largest non-emergency medical transportation (NEMT) broker, today announced Neil Singer has joined the company as chief technology officer. In this newly created position, he will be responsible for establishing and executing the organization’s technology strategy and vision.
Singer joins LogistiCare with more than 30 years of technology industry experience, ranging from startups and midsize companies to divisions of Fortune 500 companies. He previously served as CIO for Billtrust, a leading FinTech company focused on business to business billing within the payments industry. In this position, he led Software as a Service (SaaS) framework projects, product management and technology infrastructure development.
“Neil’s track record in developing proprietary technologies that help companies generate and sustain long-term business success is exceptional,” said Jeff Felton, LogistiCare CEO. “He has a deep understanding of the technology platforms that are critically important in our day to day operations and will be working closely with the team, our customers and our partners to chart our technology strategy into the future. Neil has proven skills in IT strategy, agile software development, platform engineering and operations, information technology service management (ITSM), systems integration and IT governance.”
LogistiCare Names Matthew Umscheid as Senior Vice President of Strategic Services
Healthcare executive joins largest non-emergency medical transportation broker
Globe Newswire | April 25, 2018
ATLANTA, GA – LogistiCare, the nation’s largest non-emergency medical transportation (NEMT) broker, today announced Matthew Umscheid has joined the company as senior vice president of strategic services. In this newly created position, he will be responsible for developing strategy, partnerships, new products and overseeing mergers and acquisitions.
Umscheid joins LogistiCare from Providence Service Corporation (PRSC), a public healthcare services and workforce development holding company and parent of LogistiCare. As senior vice president of strategic services at PRSC, Umscheid focused on key strategic projects designed to drive shareholder value. Umscheid worked extensively with LogistiCare and Ingeus on projects related to value enhancement efforts.
“Matt is a highly skilled professional. His wealth of expertise in business development, corporate transformations, strategic partnerships and mergers and acquisitions makes him the ideal person for this critical new role in LogistiCare’s evolution,” said CEO Jeff Felton. “Because he is extremely familiar with our company, he will be able to jump right in at the executive level to help us better serve our members’ varied needs with greater efficiency.”
LogistiCare Names Tim Canning as Chief Customer Officer
Experienced healthcare executive joins largest non-emergency medical transportation broker
Globe Newswire | March 28, 2018
ATLANTA, GA – LogistiCare, the nation’s largest non-emergency medical transportation broker, today announced Tim Canning has joined the company as chief customer officer with direct responsibility for sales, marketing, government relations and client services, reporting to Jeff Felton, LogistiCare CEO. In this newly created position, he will lead a collaborative effort with customers and across the organization to drive development of breakthrough strategies that deliver ever-evolving value propositions to key stakeholders and markets.
“Tim’s tremendous capacity to understand customers’ greatest needs and challenges was a driving force in creating this new position,” said Jeff. “He is a highly-experienced healthcare executive that has exhibited an innate ability to leverage trends in the healthcare industry to conceive and implement innovative solutions that exceed customer expectations.”
Canning brings more than 30 years of healthcare industry experience, ranging from startups to Fortune 5 companies. His diverse background includes leadership roles in sales, marketing and general management for some of the healthcare industry’s leading brands.
LogistiCare is National Sponsor for Kidney Walk
Non-emergency medical transportation broker will participate in 23 National Kidney Foundation Kidney Walk events in 2018
Globe Newswire | March 1, 2018
ATLANTA, GA – LogistiCare, the nation’s largest non-emergency medical transportation broker, today announced its national sponsorship for the Kidney Walk, a nationwide program of National Kidney Foundation (NKF), a non-profit organization dedicated to the awareness, prevention and treatment of kidney disease.
In honor of March being National Kidney Month, LogistiCare is renewing its longstanding commitment to provide monetary support and additional benefits to patients suffering from kidney disease and other illnesses. In the past four years, LogistiCare employees formed Kidney Walk teams that raised and donated a total of nearly $400,000 from operations centers across the country. This year, the company has set a goal of raising $165,000, which would be its highest one year total to date.
“LogistiCare has been a valued Kidney Walk partner for many years,” said Krystn Kuckelman, vice president of event development, National Kidney Foundation. “Their fundraising efforts and participation in Kidney Walks across the country accelerates our mission and allows us to provide high quality education, programs and services to individuals affected by kidney disease.”
LogistiCare Awarded Contract to Continue Managing Virginia’s Non-Emergency Medical Transportation Program
Partnership with state will assure Medicaid Members with chronic conditions have access to quality healthcare
Globe Newswire | February 13, 2018
ATLANTA, GA – LogistiCare, the nation’s largest non-emergency medical transportation (NEMT) broker, today announced it was awarded a three-year contract with a three-year option by the Virginia Department of Medical Assistance Services (VA DMAS) to continue managing NEMT services for Fee for Service (FFS) Medicaid-eligible individuals.
“LogistiCare has worked closely with the Department of Medical Assistance as its managed care program has evolved over seventeen years,” said LogistiCare CEO Jeff Felton. “The FFS program is dedicated to serving individuals with chronic conditions and arranging transport to and from more than 865 medical facilities throughout the state. We are honored they have extended the relationship and look forward to fulfilling our responsibilities to people in need.”
In 2018, LogistiCare will expand GPS tracking in nearly 2,000 vehicles throughout the state, allowing real-time monitoring of vehicle location and driving speeds. Currently, more than 500 vehicles use LogistiCare’s WellRyde tracking software or other GPS tracking to optimize trip routes. The company expects roughly 90 percent of vehicles will utilize some form of tracking technology by the end of 2018 resulting in safe, timely access to healthcare and improving oversight of transportation providers.
National Safety Council Honors LogistiCare with Safety Award in First Aid, CPR and Automated External Defibrillator Training
Company earns award for exceeding non-emergency medical transportation safety requirements
Globe Newswire | February 01, 2018
ATLANTA, GA – LogistiCare, the nation’s largest non-emergency medical transportation (NEMT) broker, today announced it was honored with the Safety Award in First Aid, CPR and Automated External Defibrillator training (AED) given by the National Safety Council (NSC). NSC is a non-profit organization recognized as a pioneer in safety training. The award honors LogistiCare for exceeding a series of rigorous safety benchmarks, demonstrating the company’s proficiency in providing safe non-emergency medical transportation (NEMT).
“When looking at our award program, we realized we didn’t have a category that recognizes leaders in first aid, CPR and AED training, but we wanted to honor LogistiCare for going above and beyond the requirements of safety regulations,” said Robert Thomma, National Safety Council director of major accounts. “LogistiCare has created an industry standard in NEMT safety that should be applauded and replicated.”
LogistiCare Sets New Record in Fundraising for Kidney Disease Patients
Non-emergency medical transportation broker donates nearly $400,000 in four years
Business Wire | January 04, 2018
ATLANTA, GA – LogistiCare, the nation’s largest non-emergency medical transportation broker, today announced approximately 2,300 employees raised and donated more than $155,000 in 2017 to the National Kidney Foundation, a non-profit organization dedicated to preventing kidney and urinary tract diseases. The donation benefits dialysis patients across the country and surpasses the company’s previous record of $129,000 in 2016.
The donation is part of the company’s longstanding commitment to provide monetary support and additional benefits to patients suffering from kidney disease and other illnesses. In the past four years, LogistiCare employees raised and donated nearly $400,000 from operations centers across the country through their Kidney Walk National teams. Also, the company recently provided gift bags which included blankets, water bottles, pill cases and other items to 500 individuals undergoing dialysis.
“Each year, we manage millions of rides to and from kidney dialysis centers for our members,” said Jeff Felton, LogistiCare CEO. “While we’re honored to provide such a critical service to those suffering from this debilitating disease, we also have a personal desire to help improve their care and enhance the probability of positive outcomes. As we continue our partnership with the National Kidney Foundation, we will remain steadfast in focusing our energies on raising awareness about the importance of preventive care.”
LogistiCare Donates Record Amount of Food During Eighth Annual Food Drive
Non-emergency medical transportation broker provides more than 42,000 items to those in need
Business Wire | December 05, 2017
ATLANTA, GA – LogistiCare, the nation’s largest non-emergency medical transportation (NEMT) broker, today announced it collected a record amount of food during its Eighth Annual Food Drive. In total, the company donated more than 42,000 items, greatly surpassing the previous record of 30,000 food products collected and distributed in 2016.
The effort is part of LogistiCare’s mission of giving to those in need across the country. Food donations are provided to local churches, rescue missions, soup kitchens and shelters for women and the homeless.
“Without the commitment of donors like LogistiCare, we would not be able to serve the neediest in our community,” said Tricia Passuth, director of community ministries at First Presbyterian Church of Atlanta. “Due to the generosity of their employees, we will be able to provide 65 families with food this holiday season.”
LogistiCare Recognized by National Safety Council at Defensive Driving Course Award Ceremony
Company earns Remarkable Results Award for leadership in driver training
Business Wire | November 21, 2017
ATLANTA, GA – LogistiCare, the nation’s largest non-emergency medical transportation (NEMT) broker, today announced it has been honored with the Remarkable Results Award presented by the National Safety Council (NSC). LogistiCare was recognized at the annual Defensive Driving Course (DDC) Award Ceremony at the 2017 NSC Congress and Expo in Indianapolis.
“Safety is extremely important to us and this award supports what we hold true and value and that is the wellbeing of our members,” said Jeff Felton, LogistiCare CEO. “It’s rewarding to be continually recognized for our proactive efforts by one of the nation’s foremost independent safety organizations.”
The award is given to DDC Training Centers that lead the industry in helping develop safer drivers. This marks the fifth consecutive year the company has been recognized by the NSC for leadership in driver training. LogistiCare is the only NEMT broker to be recognized by the NSC.
“LogistiCare has an impressive record providing transportation providers with lifesaving vehicle operating skills through our NSC Defensive Driving Courses,” said James A. Solomon, program director for Defensive Driving Courses at the National Safety Council.
LogistiCare Awarded Contract to Continue Managing New Jersey’s Non-Emergency Medical Transportation Management Program
Business Wire | November 16, 2017
ATLANTA, GA – LogistiCare, the nation’s largest non-emergency medical transportation (NEMT) broker, today announced it was awarded a five-year contract with the New Jersey Department of Human Services (NJ DHS) Division of Medical Assistance and Health Services to continue managing NEMT services for Medicaid-eligible individuals.
“We are committed to being an effective partner to our clients,” said Jeff Felton, LogistiCare CEO. “The New Jersey program is complex because of the wide range of beneficiaries and scale of managing millions of rides for 1.6 million members to and from more than 2,700 medical facilities throughout the state. LogistiCare excels in this type of environment.”
Felton added, “Ninety-four percent of our state clients have chosen to continue or expand their relationship with us after their initial contract term, which is the case in New Jersey.”
Providence Service Corporation Appoints Jeff Felton as Chief Executive Officer of LogistiCare
Globe Newswire | July 7, 2017
STAMFORD, Conn – The Providence Service Corporation (“Providence”) (Nasdaq:PRSC) and its subsidiary, LogistiCare Solutions, LLC (“LogistiCare”), today announced the appointment of Jeff Felton as LogistiCare’s Chief Executive Officer, effective July 10, 2017.
Mr. Felton, age 55, has more than 30 years of experience in the healthcare services and healthcare technology industries. He most recently served as President of McKesson Connected Care and Analytics where he was responsible for multiple business units within McKesson Technology Solutions including RelayHealth, Strategic Intelligence, Extended Care Solutions, Capacity Management and Population and Risk Management. Prior to working at McKesson, Mr. Felton worked at Cardinal Health, Baxter Healthcare and Procter and Gamble. Mr. Felton has a BS in Biology and a BA in Economics from the University of Cincinnati, and an MBA from the Kellogg School of Management at Northwestern University.
Stakeholders Urge Congress To Reject Bill That Would Eliminate NEMT Benefit
Inside Health Policy | May 30, 2017
WASHINGTON, D.C., – A broad group of 49 advocates and transportation stakeholders is urging Congress to oppose legislation that would allow states to eliminate non-emergency medical transportation (NEMT) for all Medicaid beneficiaries including people with disabilities, children, older people eligible for both Medicare and Medicaid and dialysis patients.
The bill, H.R. 1394, would eliminate the requirement, in place since the program’s inception that ensures beneficiaries without access to transportation can travel to and from necessary healthcare services.
While the service is reserved for those most in need, the roughly ten percent of Medicaid beneficiaries that require assistance with transportation utilize it often to access chronic care or preventive services. FOR THE FULL STORY>
LogistiCare Earns Nation’s Most Comprehensive URAC Accreditation for Medical Transportation, Healthcare Organizations
Only NEMT company to earn recognition for high-quality service and better health outcomes across every corporate, operations, IT and claims hub
ATLANTA, May 22, 2017 /PRNewswire/ — LogistiCare, the nation’s largest non-emergency medical transportation (NEMT) manager, earns the healthcare industry’s symbol of excellence for service quality – URAC CORE Accreditation – for all 24 of its locations. URAC is the independent leader in promoting healthcare quality through accreditation, certification and measurement. LogistiCare remains the first and only NEMT company to meet the organization’s stringent standards for operational integrity, consumer protection, patient engagement and better outcomes across headquarters and every operations, IT and claims center.
From its headquarters in Atlanta, LogistiCare manages healthcare transportation services for private, commercial and government-assisted riders across 39 states and the District of Columbia. A fourth consecutive term of URAC CORE accreditation assures LogistiCare’s clients and members that high-quality service is pervasive throughout the entire organization.
“By applying for and achieving Core accreditation, LogistiCare has demonstrated a commitment to quality healthcare,” said URAC President and CEO Kylanne Green. “Quality health care is crucial to our nation’s welfare and it is important to have organizations that are willing to measure themselves against national standards.”
Medical service provider journeys to the cloud for more flexibility
By Nelson Williams | May 2, 2017
Each business has its own reasons for coming to the cloud. For many, the benefits lie in scaling and automation. Unlike on-premises data centers, the cloud scales easily by simply buying more compute. Services in the cloud handle tasks across all the company’s data. One company taking advantage of these benefits is LogistiCare Solutions LLC, which partnered with information technology consulting firm Vizuri to execute the digital transformation.
To explain the company’s journey to the cloud and the critical evolution this move enabled, Michael Quintero, enterprise solutions architect at LogistiCare Solutions, and Joe Dickman, senior vice president at Vizuri, spoke with Stu Miniman (@stu) and Dave Vellante (@dvellante), co-hosts of theCUBE, SiliconANGLE’s mobile live-streaming studio, during the Red Hat Summit in Boston, Massachusetts. FOR THE FULL STORY AND VIDEO>
Rideshare partnerships help patients get to doc on time
By Maria Castellucci | April 20, 2017
No-show appointments are one of the healthcare industry’s conundrums—costing physician practices millions of dollars per year.
Roughly 3.6 million people miss necessary medical care every year because they can’t get to their appointments. These patients are usually low-income individuals with chronic conditions who live in rural or urban areas.
In an effort to decrease the number of no-show visits, the non-emergency medical transportation industry has found rideshare companies to be helpful partners.
Traditionally, NEMTs contract with taxi companies to provide patients with rides to scheduled doctors appointments. Medicaid and some Medicare Advantage and commercial plans reimburse NEMTs for the rides.
But that model is plagued with inefficiencies, NEMT leaders say. NEMTs don’t have the technology to make sure taxi drivers pick up patients on time and take them to the right place. Patients are often left waiting far too long for their ride and still miss appointments as a result.
NEMT leaders say the rideshare model addresses these issues. These companies increasingly are trying to partner with rideshare companies like Uber and Lyft to provide quicker, more reliable transportation to patients. Rideshare companies offer the needed technology that tracks their drivers and books appointments in real-time.
FOR THE FULL STORY>
National Kidney Foundation Prepares To Kick Off 2017 Kidney Walks, Sets New Fundraising Goal After LogistiCare’s National Team Reaches Fundraising Milestone
By National Kidney Foundation | March 22, 2017
NEW YORK CITY, March 22, 2017 – For the annual kickoff of Kidney Walk events in March, the National Kidney Foundation (NKF) is setting one of its highest goals yet – $10,000,000 – based on record-breaking corporate team fundraising in 2016 led by LogistiCare.
The nation’s largest non-emergency medical transportation manager has emerged as NKF’s first company to raise more than $100,000 through a single year of Kidney Walks. LogistiCare is one of eight National Teams that encourage Kidney Walk fundraising and participation across multiple cities and states.
“We are so appreciative of the support LogistiCare has provided to our Kidney Walks across the country,” said Kevin Longino, CEO of National Kidney Foundation. “LogistiCare’s ongoing commitment to people with kidney disease, both in their business and in their charitable contributions, is an example of good corporate citizenship at its best,” added Longino.
LogistiCare’s commitment to helping people fight kidney disease is rooted in its core mission. Each year, LogistiCare enables more than 13 million trips to dialysis centers – some 20 percent of the nearly 70 million healthcare trips it manages annually for private, commercial and government-assisted riders. FOR THE FULL STORY>
LogistiCare And Lyft Announce Nationwide Partnership
Partnership aims to improve healthcare access through innovative transportation solutions for private, commercial and government assisted riders
ATLANTA/SAN FRANCISCO, February 7, 2017 – LogistiCare, the nation’s largest non-emergency medical transportation (NEMT) manager, and Lyft, announced a three-year nationwide partnership to improve transportation solutions for private, commercial and government assisted riders seeking healthcare appointments and social programs.
The partnership enables collaboration in 31 of LogistiCare’s states and the District of Columbia, and represents Lyft’s most significant NEMT partnership. Lyft and LogistiCare have collaborated in a unique way – the companies have developed an integrated solution using both LogistiCare’s proprietary platform and Lyft’s API for a comprehensive solution to address riders’ needs. With LogistiCare managing over 69 million non-emergency medical transportation trips for over 27 million riders per year, the partnership improves LogistiCare’s current network capacity to ensure industry-leading NEMT services for its Commercial, Medicare and Medicaid plan members. The partnership allows eligible riders to request on-demand services provided by Lyft through LogistiCare’s Commercial, State and Managed Care Organization clients for a focused and appropriate segment of their population in real-time.
FOR THE FULL RELEASE >
LogistiCare Announces CEO Transition
STAMFORD, Conn., Dec. 08, 2016 (GLOBE NEWSWIRE) — The Providence Service Corporation (“Providence”) (Nasdaq:PRSC) and its subsidiary, LogistiCare Solutions, LLC (“LogistiCare”), today announced that LogistiCare’s Chief Executive Officer, Herman Schwarz, will step down as Chief Executive Officer effective January 4, 2017. LogistiCare’s Chief Administrative Officer, Albert Cortina, will assume the role of CEO on an interim basis until a replacement is named. Providence has engaged Heidrick & Struggles International, Inc. to conduct a broad and comprehensive search for a CEO replacement.
“This transition comes at a time when LogistiCare is accelerating its strategic initiatives to contribute to the improvement of health outcomes and the control of costs in a safe and client-focused manner,” said James Lindstrom, Chief Executive Officer of Providence. “First, we are accelerating information technology investment to help us and our network of transportation providers to control costs, improve service and provide additional insight into our managed populations. Second, we have initiated alternative transportation capabilities in certain markets that are expected to ensure access to care in a safe and cost efficient manner. We are grateful to Herman for his leadership over the last years, building the platform for LogistiCare’s next stage of growth and enabling us to convey a continuously improving value proposition over the next 12 months.”
FOR THE FULL RELEASE >
LogistiCare Expands Executive Team to Pace Nationwide Growth
ATLANTA, Feb. 18, 2016 /PRNewswire/ — LogistiCare, the largest non-emergency medical transportation (NEMT) manager in the country, has expanded its executive team, hiring three senior officers including Jim McGean, who joins as Chief Operating Officer.
LogistiCare continued an impressive growth trend with a 25 percent increase through Q3 of 2015 fueled by new state and managed care organization contracts and increased membership. The company works directly with state agencies and health plans in 39 states and the District of Columbia to manage Medicaid and Medicare NEMT programs that provide patients with reliable access to healthcare. In 2015, the company managed more than 65 million rides for nearly 24 million members.
FOR THE FULL RELEASE >
LogistiCare Earns Nation’s Most Comprehensive URAC Accreditation for Medical Transportation, Healthcare Organizations
ATLANTA, Oct. 23, 2014 /PRNewswire/ — LogistiCare recently became the first and only manager of non-emergency medical transportation to earn nationally-recognized URAC accreditation for quality in all of its operations.
To federal and state governments and managed care organizations, the accreditation assures that healthcare partners meet rigorous standards for operational integrity, consumer protection and patient engagement.
“LogistiCare should be commended for meeting strict quality standards,” URAC President and CEO Kylanne Green said. “It’s critically important for healthcare organizations to make a commitment to quality and accountability.”
FOR THE FULL RELEASE >