LogistiCare works directly with state agencies and health plans in 39 states and the District of Columbia to manage Medicaid and Medicare NEMT programs that provide patients with reliable access to healthcare. In 2015, we managed more than 65 million rides for nearly 24 million members. We’ve experienced an impressive growth trend fueled by new state and managed care organization contracts and increased membership.
As the largest non-emergency medical transportation (NEMT) manager in the country, we’re called to find ways to enhance access to care, while increasing efficiency as it relates to our services. In response to that calling and upswing, we’ve expanded our executive team hiring three senior officers including: Chief Operating Officer Jim McGean; Chief Information Officer Ed Ringer; and Vice President of Managed Care Sales Caroline Smyth. Both McGean and Ringer will report to CEO Herman Schwarz.
“As Medicaid and Medicare Advantage populations become more familiar with the NEMT benefit and increased utilization trends continue, government officials and health plans seek greater efficiencies in their NEMT programs,” Herman Schwarz said. “This service tailored to specific healthcare populations means Jim, Ed and Caroline will be instrumental in evolving our solutions to address unique needs. Their additions are indicative of continued investments in our proprietary logistics platform, electronic data interchanges, telecommunications systems, mobile technology and optimization tools to lead the industry in effective and efficient service.”
As COO, Jim McGean will manage daily operations, work to maintain and improve efficiencies, guide nationwide customer service operations, and support our relationships with members, clients, healthcare facilities and transportation providers. He brings more than 25 years of expertise including his most recent role as president of Verizon Wireless’ southern region, where he managed a $15 billion operation with 16,000 employees serving 20 million customers and more than 10,000 service locations. He earned a bachelor’s degree from Emory University and an MBA from Georgia State University.
McGean comments, “It’s up to us to challenge the status quo and look at new ways we can serve the people who need our help most and are fighting serious illness or disability. I hope to create a new kind of employee empowerment, where people have the opportunity to innovate and the time to think of new ways to beat our last best metric.” Arming LogistiCare with the technology tools needed to do it is mission critical.
Joining him in the effort is Ed Ringer, an accomplished IT executive with nearly four decades of customer-focused technology experience. Before joining LogistiCare as CIO, he held leadership positions with Innotrac, an e-commerce fulfillment company, and Metadigm, an IT security firm. For LogistiCare, he will lead IT strategy and technical teams, oversee systems integration and ensure LogistiCare is using proven technology solutions to enhance efficiency and manage costs. Ringer is a graduate of the University of Colorado.
“Integration is key to enhancing efficiency,” Ringer notes. “If we can broaden our overall technology focus and integrate with more organizations, businesses and programs from the outside in then we’re making meaningful headway. When technology makes it easier for MCOs, states, transportation providers and facilities to work in concert with us costs naturally go down and services get even better for members.”
Our new Vice President will be taking a close look at the market needs of our members in her new role. “Everything centers around the member,” she explains. “We take a close look at what helps them most in providing access to care. Then we look at the transportation provider and facility interactions that make it happen. Then we take into account the needs of the MCO or agency to meet and exceed overall service goals with efficiency in mind to continuously improve.”
Caroline Smyth brings more than 20 years of executive sales experience in healthcare information technology, working with Philips, McKesson, Cerner, Premier and companies across Europe, Asia and Australia to secure over $100 million in contracts. Originally from Ireland, she started her career as a registered nurse (RN) before transitioning to clinical information systems management and business development. She completed nursing education at Southern Area College of Nursing in Northern Ireland and Critical Care Nursing at Thames College of Health Care Studies, University of Greenwich in London, prior to earning a Masters of Business Administration and Masters of Health Administration from Georgia State University.
“The momentum of our state and managed care business underscores the value, quality and flexibility of the transportation services we manage,” Schwarz continued. “With Jim, Ed, and Caroline on board, we will enhance our industry-leading ability to deliver reliable transportation services to a growing population including the most fragile patients.”