ModivCare Automated Reservation Assistant (MARA)
ModivCare, formerly LogistiCare, has launched an intelligent voice recognition (IVR) system to its reservation phone lines. When you call our contact centers to make a reservation, MARA will help direct your call, and allow for reservations, modifications, and cancellations to trips. This page provides helpful tips on how to interact with MARA.
Video Resources
Video: Meet MARA
Video: Do's and Don'ts with MARA
What MARA can do
MARA can cancel already scheduled appointments
You can say:
- "I need to cancel an appointment"
- "I want to cancel a ride"
- "I want to cancel a reservation"
MARA can book new reservations
You can say:
- "I want to book a reservation"
- "I need to get a ride - check "schedule ride"
- "Can I book a reservation?"
MARA can confirm a reservation is set up and give info about the trip
You can say:
- "Can I confirm my reservation?"
- "I want to confirm my reservation"
- "I want to review my reservation"
MARA can confirm a reservation has been cancelled
You can say:
- "I want to confirm if my reservation was cancelled"
- "I want to confirm if my ride was cancelled"
- "Can you tell me if my ride was cancelled?"
If you're calling for one of these reasons, we'll make sure you go directly to an agent
- "I need an ETA"
- "I need to activate a will call"
- "I want to make a complaint"
- "My driver is late"
Version History
Latest Updates (3/12/21)
- The reservation number will be provided at the time the request is submitted. There will still be a 1 business day processing time before a member can review the trip with MARA.
- The COVID questions allow for more time for callers to respond, and caller make a selection if the COVID question repeats.
- Callers can now provide reservation details for mileage reimbursement requests, prior to speaking with live agent to finalize their booking.
- Trips canceled through the IVA will create a trip note in the canceled trip in the LCAD system, detailing who canceled the trip and their relation to the member.