LogistiCare combines customized technology (including telephone, Internet, wireless mobile data and global positioning systems) with operational excellence to create an attractive outsourcing solution for transit authority clients. The following overview outlines the specialized services and features that ensure customer care and responsiveness.
LogistiCare is an expert at making sure that individuals with disabilities have access to greater mobility and a better quality of life.
- Contracting with authorized third parties to conduct functional assessments and in-person interviews to enhance the certification process
- Management of front-end screening to ensure proper service levels
- Call screening based on client-provided benefit criteria
We seamlessly blend sophisticated communications systems with business-critical information. With LogistiCare handling the details, passengers and transit authorities enjoy a smoother ride.
- Hours of operation defined by client need
- Database and client file management
- Complete real-time and historic performance reports
- Comprehensive scheduling, route optimization and dispatch
LogistiCare excels in accrediting, building and managing a local network of transportation companies. Our management approach ensures that proper vehicle types and qualified operators are available to address ADA passenger needs.
- Wheelchair van
- Ambulance and stretcher
- Public transit
- Sedan and taxi
- Customer reimbursement
- Complete administration of transportation company reimbursement
- Risk management
- Comprehensive encounter reporting and downloads
- Electronic time and location stamping for all important trip information (arrival, customer boarding, customer departure, etc.)
- Routine utilization reporting
- Standardized encounter data compilation
- Complete data analysis review - full audit trail
- Individual user educational outreach
- Affiliated institution training
- Consumer advocate group outreach
- Dedicated team
- Individualized problem solving
- Planned and spot driver background checks and vehicle inspections
- Customer satisfaction surveys by independent third party
- Client and provider focus-group research
- Grievance resolution and incident reporting
|
Printer Friendly Page
