LogistiCare implements and manages complex non-emergency transportation programs to help our clients achieve their business objectives.
We offer specific business lines tailored to government and commercial client solutions. Within these two solution categories, LogistiCare has perfected its ability to offer its clients budget stability, accountability, improved efficiency and service, with the virtual elimination of systemic fraud and abuse.
The LogistiCare transportation network management system combines proprietary logistics software with aggressive quality assurance to offer a superior outsourcing solution for human transportation programs.
Management of front-end screening removes fraud and abuse, and it reduces the need for back-end bill reconciliation.
- Call screening based on client-provided benefit, eligibility criteria
- Screening to determine transport type
- Electronic transfer of customer data (HIPAA compliant)
- ADA disability testing
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Seamlessly blending communications systems with business-critical information enhances customer care and responsiveness.
- 24-hour availability, 365 days a year
- Automated screening and processing
- Intelligent call routing
- Internet-enabled communications
- Toll-free access
- Subscription, reservation and on-demand requests
- Database, utilization and client file management
- Fail-safe backup systems
- Multilingual and hearing-impaired services
- Complete real-time and historic performance reports
- Comprehensive scheduling, route optimization and dispatch
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Building and managing a local network of transportation companies offers service and vehicle type flexibility with enhanced customer services.
- Local transportation network development and management
- Sedan and taxi
- Wheelchair van
- Critical care transports
- Land or air ambulance (ALS, BLS)
- Specialized critical care
- Neonatal intensive care
- Gurney van
- Public transit
- Credentialed/Volunteer drivers
- Customer reimbursement
- Vehicle inspection and fleet management
- Vehicle tracking and onboard messaging
- Staff background checks, drug testing and training (CPR, OSHA, bloodborne pathogen, Passenger Assistance Training, defensive driving)
- Coordination with other social service programs
- Customer access assurance
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Management and Financial Services.
- Billing management and claims adjudication
- Customer reimbursement program
- Medical services billing, fraud detection and management
- Complete administration of transportation company reimbursement
- Risk management
- Discounted rates for prefunded payment methodology
- Discounted rates for patients requesting noncovered services
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- Adherence to NCQA guidelines
- Quantitative customer satisfaction research
- Client and driver focus group research
- Grievance resolution and incident reporting
- Internal monitoring - all customer service calls fully recorded
- External monitoring - planned and spot field inspections
- Transportation provider staff background checks, drug testing and training (CPR, OSHA, bloodborne pathogen, Passenger Assistance Training, defensive driving)
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