Our credentialing process is designed to ensure compliance with safety and quality standards and we take a hands-on approach to the credentialing of our network.
Prior to becoming a provider in our network, a company must undergo the LogistiCare 3-step credentialing process
- Company financial and reference review
- Review of safety compliance procedures, driver and attendant background checks, and drug testing
- Site visits that include vehicle and driver inspections
During the site visit, LogistiCare inspects provider records and vehicles. The transportation provider must produce:
- An operations manual
- A certificate of insurance
- Records of criminal background checks for drivers and attendants
- Vehicle information and recent maintenance schedules
- Drivers' licenses and required business licensing
We insist that our network takes the credentialing requirements seriously by focusing on:
Adherence · Documentation · Commitment
Once a provider is approved, LogistiCare schedules driver-training courses and an operations orientation.
All pertinent credentialing information is recorded in our database and required paperwork must be provided to LogistiCare. It is the transportation company's contractual responsibility to keep this information current. LogistiCare will help its providers do so by auditing the files and communicating continuously with them. On an ongoing basis, providers must demonstrate compliance with set standards for field audits, performance and record keeping, as well as complaint response and reporting. The objective is to make certain that our clients have peace of mind in knowing that their members are being transported in the safest, most reliable manner possible.
For more information on requirements to join our network, please contact us.
