If you can’t get to your doctor’s appointment it doesn’t do much good to have a Medicaid benefit. Non-emergency Medical Transportation (NEMT) plays one of the biggest roles in regards to Medicaid Members’ access to health care. Medical... Continue Reading How the NEMT Business Works and the Mandates That Are in Place--All in the Name of Access to Health Care

Improving access to care means thinking differently about how we do things now, and deciding what it might take to do it better. To lay the groundwork that would raise the bar, we created a cross functional team targeted at improving... Continue Reading Forging Great Programs for Our Transportation Providers to Ultimately Improve Service and Access to Care

If someone’s ride was late or a member or location can’t be found, the communication to resolve the mix-up had to route across several people. In the past LogistiCare had to rely on a channel of communication between us and a... Continue Reading A Game Changer. Now We’ll Know Exactly Where Their Ride Is.

At the start of 2015, Indiana became the 28th state to expand Medicaid taking the Obama Administration up on its offer to pay 100% of the costs through the end of 2016. But… the administration had to make some concessions to the... Continue Reading CMS Has Due Cause to Demand Wider Study of Healthy Indiana Plan (HIP 2.0) for Medicaid Expansion Members

When we set out to upgrade our call center technology, we knew we were embarking on an important mission for the company. It had to deliver quick and reliable service for our members. It had to be powerful, carry safety nets, and it had to... Continue Reading Reporting Just Got Better and So Did Call Center Service