Mara_Assets-02-1

ModivCare Automated Reservation Assistant (MARA)

ModivCare, formerly LogistiCare, has launched an intelligent voice recognition (IVR) system to its reservation phone lines. When you call our contact centers to make a reservation, MARA will help direct your call, and allow for reservations, modifications, and cancellations to trips. This page provides helpful tips on how to interact with MARA.

Video Resources

Video: Meet MARA

Video: Do's and Don'ts with MARA

What MARA can do

MARA can cancel already scheduled appointments

You can say:
  • "I need to cancel an appointment"
  • "I want to cancel a ride"
  • "I want to cancel a reservation"

MARA can book new reservations

You can say:
  • "I want to book a reservation"
  • "I need to get a ride - check "schedule ride"
  • "Can I book a reservation?"

MARA can confirm a reservation is set up and give info about the trip

You can say:
  • "Can I confirm my reservation?"
  • "I want to confirm my reservation"
  • "I want to review my reservation"

MARA can confirm a reservation has been cancelled

You can say:
  • "I want to confirm if my reservation was cancelled"
  • "I want to confirm if my ride was cancelled"
  • "Can you tell me if my ride was cancelled?"

If you're calling for one of these reasons, we'll make sure you go directly to an agent

  • "I need an ETA"
  • "I need to activate a will call"
  • "I want to make a complaint"
  • "My driver is late"

Version History

Latest Updates (3/12/21)

  • The reservation number will be provided at the time the request is submitted. There will still be a 1 business day processing time before a member can review the trip with MARA.
  • The COVID questions allow for more time for callers to respond, and caller make a selection if the COVID question repeats.
  • Callers can now provide reservation details for mileage reimbursement requests, prior to speaking with live agent to finalize their booking.
  • Trips canceled through the IVA will create a trip note in the canceled trip in the LCAD system, detailing who canceled the trip and their relation to the member.